Long Tail Marketing in Video Games
Video game companies have traditionally been on the leading edge of supporting their community and providing tools to extend their products. This was started by ID with the release of Doom, and the large MOD community that grew up around it. Today there may be thousands of modifications developed by individuals and groups that extend the capability and play length of the most popular video games. These developments then push consumers to purchase the games sometimes years after they were first made available, extending the sales cycle well beyond the traditional Christmas push.
Another long tail method that video game developers are using to great success is in releasing website development kits. These kits allow tens of thousands of players to create fan websites featuring artwork and materials provided by the game developer. These sites' enthusiasm for the game provide free publicity and marketing for the game before it comes out and years afterwards.
We all know that word of mouth is one of the strongest ways of securing new customers, in my experience building websites it accounts for over 90% of our customers. These video game companies are harnessing that power and supporting it's development. Imagine if your company could have thousands of customers singing your praises and building content related to your products.
Maybe this is why product recommendations seem to be such a powerful tool. I'll be thinking more about this, and ways to apply it to online businesses. Some of our current customers are starting to build these communities. An update with ideas and results will be coming in the next few weeks.